Taxify司机评分低于4.5以下会被封帐号

最近Taxify发给司机一封邮件,标题为 “Driver Best Practices & Rules” ,不知道其他司机有没有认真看,但我发现从中可以学到不少东西。

比如,最重要的信息就是,Taxify透露了他们对司机帐号的评分和接单率的一些标准,以及某些计算机制。

关于司机评分

邮件里说司机评分如果低于4.5,帐号就会自动被封24小时,然后如果评分不提升的话,会被再封,一直到第3次,就会被永久封帐号。

可是,这里有一个重要的问题没有说,万一这个情况发生了,24小时帐号解禁之后,司机有多少时间来提升自己的评分呢?是24小时?3天?还是1星期?

还有,跟Uber非常不同一点的是,Taxify的司机总评分是根据最后的40个评分计算的 (Uber是最后500个)。这是一个非常非常大的差别。

个人觉得这个评分机制不是太合理,因为40个评分的波动性和偶然性太大了。

随便设想一个简单的可能性:

某个Taxify司机,原本是完美的5分,某天早上跟老婆吵架,心情非常不好,早上去送孩子上学,孩子在车子里吃早饭把座位弄的很脏。

送完孩子他开工去了,当天只做了6单,由于心情差对顾客态度非常不好,再加上车子不整洁,这6单全部只得了1星评价。那么即使他之前的34个评分全部都是5星,他最后40个评分的平均值就变成: (34 x 5 + 1 x 6) / 40 = 4.4  立刻就被封帐号了

当然我举的这个例子有点戏剧化的搞笑成分,但是我想说明的是,因为Taxify的这个只计算40个评分的机制,某些突发或者偶然事件可能导致你连续得到低分,突然一下子对总评分的影响巨大。

而Uber计算的是最后500个评分,基本对总评分不会产生这么严重的短期的波动。

Ratings

If your average rating goes below 4.5 your account will be automatically blocked for 24 hours. After that, you will have another chance to improve your ratings. Upon the 3rd auto-block, your account will remain blocked permanently.

The average driver rating is calculated for last 40 rated trips.

关于接单率

Taxify希望司机的接单率高于90%,如果低于这个数字,邮件里说也有可能被封帐号。

我个人的看法是接单率不要太低就好,低于90%问题并不大,应该不至于导致封帐号,但最好不要低于75%。如果不能接单还是直接App下线为好。对接单率的标准我目前没有看到Uber官方有什么明确的规定。

Not responding/rejecting orders

You are advised not to cancel more than 2 out of 20 trips. Not responding to a client also lowers your activity score and may result in your account being blocked. Make sure to provide as much service to riders as possible to keep your account in a good standing. Go offline if you are unable to accept incoming requests.

关于提高评分的小Tips

邮件里也列出了一些司机如何提高或保持高评分的一些建议,基本上都是一些常识吧。就不多说了,具体见下面Taxify原文。

Tips to keep your scores and ratings high:

  • Safety comes first – drive safe, be professional and patient,  we know that a handful of clients may not be every driver’s ideal customer.
  • In the case of a dispute with a customer – don’t ever drop them on the side of the road mid trip. Either return the rider to the pickup point or proceed to the destination.
  • Always return lost items as fast as possible to the client, or drop them to our office where we can assist promptly.
  • Don’t talk on the phone while driving as this reduces the client’s confidence in you.
  • Put on some neutral music or a radio station of riders choice.
  • Keep your car clean and fresh inside and outside at all times.
  • Smile – that’s the best accessory you have.

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